Privacy policy

What we collect

This site has no forms, chat or accounts, so nothing here asks you to type personal details. When you call, we may collect your phone number, the time of the call and whatever you choose to say about the problem, so we can route you to a local technician.

Call recording and call tracking

Calls may be recorded and tracked for quality, training and routing. The number shown on this site is a call-tracking number, which lets us see which page a call came from and pass it to the right professional. If you would rather a call not be recorded, say so at the start.

Cookies and analytics

Basic analytics cookies help us see which pages are visited and how people arrive. They do not identify you personally. You can block or delete cookies in your browser settings.

How information is shared

To arrange service, the details you give on a call are shared with the independent contractor who is dispatched. We do not sell personal data.

Retention and your requests

Call records are kept only as long as needed for the purposes above. To ask what we hold about you, or to have it deleted, call the number on this site and mention a privacy request.

Changes

We may update this policy and will change the effective date when we do. For questions about referrals, see the disclosure.